Support Center

We're here to help! Find answers to common questions or get in touch with our support team.

System Status: All Systems Operational

Last updated: March 7, 2026 6:41 AM

Quick Help Categories

Account Issues

Login problems, password reset, account settings

View FAQs
Quiz & Tests

Taking quizzes, technical issues, results

View FAQs
Classes & Groups

Joining classes, enrollment, permissions

View FAQs
Technical Support

Browser issues, connectivity, performance

View FAQs

Get In Touch

Email Support

Get detailed help via email

qwizzy@gmail.com

Response within 24 hours
Live Chat

Instant help when you need it

Available 24/7

Create Support Ticket

Can't find what you're looking for? Create a support ticket and our team will get back to you within 24 hours.

We'll send updates to this email address
Browser: Detecting...
Screen Resolution: Detecting...
Timestamp: 2026-03-07 06:41:34 UTC
User Status: Guest

Frequently Asked Questions

Account Issues

How do I reset my password?

To reset your password:

  1. Go to the login page
  2. Click "Forgot Password" link
  3. Enter your email address
  4. Check your email for a 6-digit verification code
  5. Enter the code and create a new password

Note: The verification code expires in 15 minutes for security.

I can't log into my account. What should I do?

If you're having trouble logging in, try these steps:

  • Check your credentials: Make sure your username/email and password are correct
  • Email verification: Ensure your email address is verified
  • Browser issues: Clear cache and cookies, or try a different browser
  • Reset password: Use the forgot password feature if needed
How do I verify my email address?

Email verification is required for all new accounts:

  1. Check your email inbox (and spam folder) for a verification email
  2. Click the "Verify My Email" button in the email
  3. You'll be redirected to a confirmation page
  4. Your account is now verified and you can log in

Quiz & Tests

What happens if I lose internet connection during a quiz?

Don't worry! Our system automatically saves your progress:

  • Auto-save: Your answers are saved automatically
  • Resume capability: Continue from where you left off
  • Timer pause: The timer pauses during disconnection
Can I retake a quiz?

Quiz retake policies depend on your teacher's settings:

  • Multiple attempts: Some quizzes allow multiple retakes
  • Single attempt: Others may be restricted to one attempt
  • Grade policies: Check if the highest or latest score counts

Technical Support

Which browsers are supported?

Qwizzy works best with modern browsers:

✅ Recommended Browsers:
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Safari (latest version)
  • Microsoft Edge (latest version)
📱 Mobile Browsers:
  • Chrome Mobile
  • Safari Mobile
  • Samsung Internet
  • Firefox Mobile

Classes & Groups

How do I join a class?

There are several ways to join a class:

  • Class Code: Enter the class code provided by your teacher
  • Invitation Link: Click the invitation link sent by your teacher
  • Email Invitation: Accept the invitation sent to your email

Still Need Help?

Our support team is here to help you succeed. Don't hesitate to reach out!

Email Support
qwizzy@gmail.com
Response Time
Within 24 hours
Live Chat
Available 24/7